Commercial disaster restoration in Canada, 1-hour response 24/7.
Calenta restores commercial properties after water, fire, smoke and mold events. IICRC-certified technicians on site within 1 hour. Direct billing to every major Canadian insurance carrier. Daily documented progress through to closeout.
You called at 2am. They showed up at 10am.
Mold starts forming in 48 hours. Smoke sets into porous material permanently within hours. Fire-damaged structure weakens by the day. Every hour before a trained technician arrives makes the claim bigger and the restoration harder.
One-hour response. IICRC certified. Insurance direct bill.
Trained water-damage technicians on site within 1 hour across our core metros, 24/7/365. Direct billing to every major Canadian commercial insurance carrier. Daily documented progress.
See how it works →Eight Commercial Restoration Services
From burst-pipe flooding in an office tower to post-fire smoke damage in a manufacturing plant to hidden mold in a school, Calenta restores commercial properties end-to-end with direct billing to your insurance carrier.
Water Damage Restoration
Burst pipe, sprinkler, roof leak and flood response. Extraction, drying, repair coordination.
Fire & Smoke Restoration
Post-fire structural cleaning, smoke deodorization, soot removal, content restoration.
Mold Remediation
IICRC S520 containment-based remediation with post-verification testing.
Sewage & Biohazard
Category 3 water cleanup, sewer backup response, biohazard decontamination.
Content Pack-Out & Storage
Inventoried pack-out, off-site cleaning, climate-controlled storage until re-entry.
Engineered Structural Drying
IICRC S500 drying calculations with daily moisture-reading logs.
Post-Loss Reconstruction
Drywall, flooring, ceiling, paint, and trade coordination through to walk-through.
24/7 Emergency Response
1-hour response across core metros, any commercial property, any event type.
See Our Response Across Canadian Properties
Six Operational Pillars Behind Every Calenta Response
1-Hour Response
Trained water-damage technician on site within 1 hour across core metros. 24/7/365 dispatch.
IICRC Certified Across Categories
WRT, ASD, FSRT, AMRT. The technician on your site matches the event type.
Insurance Direct Bill
Every major Canadian commercial carrier. Your property pays the deductible, not the full invoice.
Daily Documented Progress
Photo report plus moisture-reading log delivered daily. Adjusters love it, legal loves it more.
Engineered Structural Drying
IICRC S500 drying calculations. Dehumidifiers and air movers sized to the event, not guessed.
Containment-Based Remediation
Mold per IICRC S520 in negative-pressure containment. Post-remediation verification testing before release.
Five Steps. Emergency to Closeout.
Respond
On-site within 1 hour. Water shut-off verified. Hazards stabilized. Adjuster notified.
Extract
Water extraction, contents pack-out, salvageable/non-salvageable triage, initial photo documentation.
Dry
Engineered structural drying with dehumidifiers and air movers. Daily moisture-reading log.
Remediate
Mold remediation, smoke deodorization, structural cleaning, demolition if required.
Restore
Reconstruction coordination, final cleaning, post-remediation verification, closeout package to adjuster.
4-Level Escalation Framework
Response delay, scope dispute, adjuster disagreement — here is exactly what happens, and how fast.
Immediate corrective action on site
On-site supervision, scope adjustment, adjuster communication
Claim review, written corrective plan, carrier liaison
Direct escalation with written action plan and service credit if warranted
Six Commitments That Protect Your Property
1-Hour Response SLA
In core metros, 24/7/365. Written into the SLA, not a best-effort promise.
IICRC Certified Techs
Every technician certified for the category of damage on your site. Insurance requires it — we deliver it.
Direct Insurance Bill
No out-of-pocket, no reimbursement wait. Your adjuster and claims file are our problem.
Documented Progress
Photo report and moisture-reading log delivered daily through the restoration period.
Engineered Drying
Structural drying to IICRC S500 with documented moisture targets — not "drop fans and hope."
$10M GL + Pollution
Commercial GL plus pollution liability coverage. Certificates on file with every major carrier.
Real Results Under Real Pressure
Sprinkler burst on 18th floor of Montréal office tower at 11pm. Water migrated through 4 floors within 90 minutes.
On site within 45 minutes. Water extracted, floors contained, engineered drying set up. Zero mold, zero tenant displacement beyond day 3.
Electrical fire in manufacturing facility, smoke damage across 40,000 sq ft. Insurance projected 6-week shutdown.
Full smoke remediation, deodorization, content pack-out, reconstruction coordination. Back online in 3 weeks.
School district found microbial growth in 12 classrooms during summer inspection. Legal deadline before fall term.
S520 containment remediation across all 12 rooms in parallel. Post-verification testing clean. Classes resumed on schedule.
Trusted by Risk Managers Across Canada
Our adjuster said it was the cleanest claim file they had processed all year. That is what daily photo documentation does.
They were on site in 35 minutes on a Saturday night. That hour saved the rest of the building.
IICRC certifications matter when claims go to appraisal. Calenta is the first vendor we trust with anything over a hundred thousand.
Three Cities. One Standard.
1140 Boul. de la Carrière, Laval, QC H7N 5J6
120 Adelaide St W, Toronto, ON M5H 1T1
1090 W Georgia St, Vancouver, BC V6E 3V7
Plus 26 surrounding areas including Laval, Mississauga, Burnaby and more.
Frequently Asked Questions
How fast can you respond to an emergency?+
Within 1 hour in our core service areas — Montréal, Toronto, Vancouver and surrounding metros — 24/7/365. We dispatch a trained water-damage technician with a service van on emergency call. If the event is larger than one van, the full crew follows within 2-3 hours.
Do you bill my insurance directly?+
Yes, for every major Canadian commercial property carrier. We open the claim with your adjuster, submit documented progress reports daily, and invoice the carrier directly. Your property pays only the deductible. No out-of-pocket, no reimbursement wait.
What happens in the first hour?+
Source of the damage gets shut off (water main, gas, electrical). Hazards are stabilized. Initial photo documentation for the claim. Emergency water extraction begins. Adjuster is notified and put on the daily-report distribution.
How long does commercial restoration take?+
A small office water loss: 3-5 days dry, 1-2 weeks total with minor reconstruction. A fire in a manufacturing facility: 2-8 weeks depending on scale. Hidden mold remediation: 1-3 weeks. We give you a written restoration timeline within 24 hours of arrival and update it daily.
Do you handle mold remediation?+
Yes, to IICRC S520 standard. Negative-pressure containment, HEPA filtration, proper PPE, physical removal of affected materials (not just encapsulation), post-remediation verification testing. We work with independent industrial hygienists on larger projects.
What is an IICRC certification and why does it matter?+
The IICRC (Institute of Inspection, Cleaning and Restoration Certification) is the standards body for restoration work. Insurance carriers require IICRC-certified technicians on any claim over a certain threshold. Non-certified restoration work can be denied by adjusters. Every technician we send is certified for the category of damage on your site.
Do you do post-disaster reconstruction?+
We coordinate it. Drywall, flooring, ceiling, paint, trade work — we run the general contracting during restoration. Larger structural rebuilds we partner with licensed commercial GCs. Either way, one accountable party from emergency response to final walk-through.
Standards We Operate Under
A Restoration Company Built Around the First Hour.
Calenta was started because commercial property managers kept telling us the same story: they called a restoration vendor at 2am and waited 6 hours for someone to show up. By then the mold was already starting. By then the claim was already bigger.
Calenta responds in under an hour, 24/7, with IICRC-certified technicians. Insurance direct bill. Daily progress reports. Dry, decontaminated, done.
Learn more about Calenta →Read our blog →Emergency? Call Now. Not in Emergency? Get on the Pre-List.
For active emergencies, call our 24/7 dispatch. For property managers who want to be pre-listed for priority response when something happens, tell us about your portfolio and we will register your sites.